Ummia support

Parents, students, teachers and drivers

Your account belongs to your school, so your school office is the quickest help: it can reset your password, correct your details, add a child to your account or answer questions about fees, marks and rides.

• Can't sign in: check you are using your school's app and the phone number the school registered, then ask the school to reset your password.
• No notifications: allow notifications for the app in your phone's settings, then open the app again.
• Check-in refused: stand within the school grounds with location turned on, and wait for a precise location before you try again.

Schools

School managers and office staff can call or message Ummia support on WhatsApp for help with the dashboard, accounts, features, data imports and the school's app.

A school that is not on Ummia yet can request a demo and a quote.

Privacy and your account

To see how your data is used, read the privacy policy. To delete your account, see the account deletion page.